For support email: vrs.support@aceinfo.net.au
How does ACE Video Relay Service work?
The interpreter is set up with a video camera.
Their image is transmitted to the Deaf person, who's also set up with a video camera.
Both people can see each other.
The Deaf person uses Auslan to communicate to the interpreter, who then communicates to the person on the phone.
ACE VRS needs a web-cam and a high-speed internet connection to work.
The ACE Video Relay Service benefits
ACE VRS can:
- improve communication flow and enhance people's conversations
- offer Deaf people an alternative to TTY
- offer Deaf people, with Auslan as their first language, the tools to communicate in their first language
- better use Australia's limited Auslan interpreter services
- make the services available in regional areas.
Downloads
ACE Video Relay Service FAQs (PDF| 211kb)
ACE Video Relay Service Information Sheet (PDF| 851kb)
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