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User feedback

What people say about ACE Video Relay Service

"I wish to convey my sincere appreciation with the ACE VRS (MMR) pilot.  I have found them to be friendly and easy to use and very efficient.  I have already made a couple of calls and was surprised how easy it is to use, and the conversation flow is nothing compared to what we normally use with TTY and is much quicker".  Kyle Miers, Deaf Children Australia

"When I heard about ACE VRS (MMR), I quickly had a look and tried it out.  It was the best thing ever, and I felt so much better about making phone calls to employers or agencies relating to employment as a professional.  I am able to see/connect to emotions which makes me feel more connected in my role and with the person I am conversing with.  The interpreter on ACE VRS is brilliant, she is so easy to follow and understand. I am a fluent signer and have a family of four deaf children and my husband is also deaf.  I encourage this new system for my children because they will be able to make phone calls to family members without having to rely on English so much. 

I have encouraged clients to use ACE VRS to make phone calls to arrange job interviews and anything relating to employment.  Many of my clients feel they have benefitted a lot from this.  It is such a wonderful system and I applaud loudly for it being a success.  I hope ACE VRS will stay and operate 7 days a week".  Rebekah Rose-Mundy, Deaf Society of NSW Employment Services.

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