Using ACE Video Relay Service (VRS)
ACE Video Relay Service (VRS) is an online interactive video teleconferencing service.
It means a Deaf person, using Auslan, can communicate with a hearing person over the phone, through a video interpreter.
There's no need to use a TTY (text telephone).
Sign up to use ACE VRS with Skype
Download Skype (NB: first uninstall all previous versions of Skype)
Download ACE VRS Skype Guide (PDF| 1.4MB)
For support email: vrs.support@aceinfo.net.au
Operating Hours
AEST (Queensland time)
Date | Eastern Standard Time |
| Friday 3 September | 9:00am - 1:00pm |
| Monday 6 September | 9:00am - 5:00pm |
| Tuesday 7 September | 9:00am - 5:00pm |
| Wednesday 8 September | 9:00am - 5:00pm |
| Thursday 9 September | 9:00am - 5:00pm |
Video Relay Interpreting (VRI)
ACE also offers VRI services. Click on the link below for more information:
Video Relay Interpreting Guide (PDF| 160KB)