Using ACE Video Relay Service (VRS)
ACE Video Relay Service (VRS) is an online interactive video teleconferencing service.
It means a Deaf person, using Auslan, can communicate with a hearing person over the phone, through a video interpreter.
There's no need to use a TTY (text telephone).
Sign up to use ACE VRS with Skype
Download Skype (NB: first uninstall all previous versions of Skype)
Download ACE VRS Skype Guide (PDF| 1.4MB)
You can check the box, on the left-hand side, to see if the ACE Video Relay Interpreter is available to take your call.
For support email: vrssupport@aceinfo.net.au
Operating Hours
AEST (Queensland time)
Date | Eastern Standard Time |
| Monday 8 February | 10:00am - 5:00pm |
| Tuesday 9 February | 10:00am - 5:00pm |
| Wednesday 10 February | 10:00am - 5:00pm |
| Thursday 11 February | 10:00am - 5:00pm |
| Friday 12 February | 10:00am - 5:00pm |
Video Relay Interpreting (VRI)
ACE also offers VRI services. Click on the link below for more information:
Video Relay Interpreting Guide (PDF| 159KB)